Namaqualand Ostrich

Image by Martin_Heigan via Flickr

Increasingly, companies are using Twitter to enhance their customer service. Handling customer service in a public environment like Twitter is probably just the next round of transparency. Want to know how good a company’s customer service is? See if they’re on Twitter and what they’re doing there. Here are some articles related to using Twitter for customer service.

This article is part of the Twitter for Business series. If you like this article, you might find other articles in the series useful. Please let me know about good articles about Twitter that I’m missing.